Facebook Blowing it Big Time - Please Help

Well if there's one way to get me to write more blog posts it's certainly this. My FB account is currently disabled and has been so for about 36 hours. Here's what happened as far as I'm able to discern.

At 4:54 I received the following email:

Hello,

Because of several prior reports that content on your Page ({lob_url}) violates someone else’s intellectual property rights, this Page has been removed.  

You can find further information about intellectual property issues in our Help Center: 

https://www.facebook.com/help/intellectual_property

Thanks,

The Facebook Team

This one came in right after:

Hello,

Facebook has removed content, Video caricato in 29 aprile 8:39:48 PDT, "Shape of You - Walk off the Earth (Ed Sheeran Cover)" posted on your Page (https://www.facebook.com/bassandguitarlove/), because we received a report that it violates someone else’s intellectual property rights. The content was posted by the admin Alberto Rigoni.

If repeat infringement continues, Facebook will be required to block the ability to upload videos and photos to your Page. Ultimately, we could remove the Page entirely. The admin who posted the content has also been notified separately.

You should delete all content you don’t own the rights to or don’t have permission to upload. You can find further information about intellectual property issues in our Help Center:

https://www.facebook.com/help/intellectual_property

Thanks,

The Facebook Team

Then this:

Hello,


We’re following up with more details regarding content that was removed from your Page (https://www.facebook.com/bassandguitarlove/). We were required to remove that content because we received a report from Universal Music Group that the content violates their copyrights. They’ve chosen to report your content because they believe you don't have the sync rights for the musical composition from them.

We’re committed to our mission of helping people connect and share, and we’re working towards broader solutions. In the meantime, we have no choice but to remove the content in response to the report we received. If you have additional questions, you may want to contact Universal Music Group directly.

Thanks,


The Facebook Team

No where in any of this is any indication that my personal page has been disabled.  But it was. Repeated attempts to contact FB have been fruitless. Alberto's account remains functional. Mine and several others, including my good friends Sheldon Dingwall (and Sonia Adame who works for me),  are still disabled and no one has been able to get a peep out of FB.

It goes without saying that a functional FB account is critical to my business life, not to mention my personal life. On top of all that, I'm trying to promote an album that I've spent 2 years working on (www.mobajones.com ;-) and without FB it gets very challenging indeed. I also have tons of communication with friends and customers where FB is the only conduit. I was even supposed to do an interview with Nick from Scott's Bass Page today. It was supposed to start 15 minutes ago but since I can't communicate with Nick the interview isn't happening.

I'm not here to lament that FB has become such a huge part of my life in so many ways. It is what it is. I really enjoy it and I feel it keeps me in touch with the world in a way that was inconceivable as few as 10 years ago.

But this current situation is extremely maddening. My account has been disabled through no fault of mine. I posted nothing offensive and am always extremely careful to stay clear of copyrighted material.

In a nutshell, I was added as an admin to a page. Someone posted something that was reported for copyright violation, that material was removed by FB. The original poster's account is still active. He tells me managed to have the complaint removed. I and several other admins on that page are STILL disabled.

Why is this situation not resolved yet? I ask you, dear reader, to help make some noise about this. Maybe we can get FB's attention and get this resolved.

Thank you.
-Carey